Returns, Exchange & Refund Policy

Welcome to INLIFE Healthcare. We value your trust and aim to ensure a smooth shopping experience. Please read the policy details below before placing your order.

Order Cancellation policy

Orders can be cancelled only before dispatch
In case of prepaid orders being asked to cancel while dispatch is in progress, 1.5% processing fee shall be deducted. Once the order is dispatched and asked to cancel, ₹99 shipping charges in addition to 1.5% processing fee will be deducted. If order is refused after being attempted to delivery additional RTO shipping charge of ₹99 will be applicable.
To request cancellation please contact our support team at customercare@inlifehealthcare.com or call us within 2 hours of placing your order

Return & Exchange Policy

We accept returns and exchanges under the following terms:

Eligibility Criteria

The product must be unused, unopened, and in original packaging
Return/exchange requests must be raised within 24 – 48 hrs. of delivery
Products under offers, combos, free gifts, or clearance sale are not eligible for return or exchange

Exchanges

If you wish to exchange a product (wrong variant/order), the following charges are applicable:

₹99 one-way shipping fee for sending the replacement
Price difference between the new and original product if any
In case of arranging reverse pick up company shall charge ₹99 shipping charges

Refund Policy

Refunds will be initiated after receipt and inspection of the returned product at our warehouse
Refunds will be credited to the original mode of payment within 7–10 business days
For COD orders, refunds will be made via bank transfer/ UPI, you will be required to share your details.
In cases where COD order is delivered and still the refund is asked due to (wrong order placement/by choice), refunds will be initiated after deduction of ₹99 shipping charges and ₹49 COD charges
For Prepaid orders, refunds will be made in their original source of payment mode after deduction of 1.5% processing fees and ₹99 shipping charges in cases where the order was already dispatched

Damaged / Incorrect Product

If you receive a damaged, defective, incorrect item or missing item, notify us within 48 hours of delivery at customercare@inlifehealthcare.com with clear images and unboxing videos (if possible) along with order number & batch details
Upon verification, a replacement or refund will be arranged at no additional cost

General Terms

Returns are not accepted for reasons related to taste, personal preferences / choices or expected results
INLIFE Healthcare reserves the right to refuse returns or refunds if the product is not eligible under this policy
All return claims are subject to quality check and verification by our internal team

Need Help ?

Email - customercare@inlifehealthcare.com

Call - +91-8885078000/8008700222 (Monday to Saturday | 11:00 AM – 6:00 PM)